If you are in your ShedVerse file, you have a ShedVerse menu option w/ a drop down Support Ticket option. Click on that and fill out all the necessary information and we'll get back to you as soon as possible. (If you are on an iPad, see below)
Priority Definitions / Expectations:
Urgent / 911
Customer is in front of me and something isn't working. -- We will be working on, or calling you about, your issue within 15 minutes, if the request is submitted during standard business hours. (M-F 8am to 6pm eastern) If outside of standard business hours and you don't hear back in 15 minutes, please contact your company admin.
High
Very important, must be solved today. -- We will be working on, or communicating with you about, your issue within 2 business hours.
Medium
Important, but doesn't have to be resolved today. -- We will be working on, or communicating with you about, your issue within 1 business day.
Low
Important, but doesn't have to be resolved this week. -- We will be working on, or communicating with you about, your issue within 1 business day.
Submitting a support ticket from an iPad
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